Contact
Last updated: 11 June 2026
We’re here to help with orders, downloads, licensing questions, and anything else related to the Vaultforge marketplace. The best way to reach us is by email.
Support Email
Email us at support@vaultforge.com. For the fastest response, include your order number (if applicable), the asset name, and a clear description of your question or issue.
Response Time
We typically respond within 1–2 business days. Complex requests, such as those requiring investigation of a faulty file or a refund review, may take a little longer — we’ll keep you updated along the way.
Business Hours
Our support team operates Monday through Friday, 9:00 AM to 5:00 PM Eastern Time (ET), excluding public holidays. Messages received outside these hours are answered on the next business day.
Mailing Address
For formal or written correspondence, you can reach us at:
Vaultforge, Inc.123 Market Street, Suite 400
Wilmington, DE 19801, USA