BlockMarketChest

Refund & Cancellation Policy

Last updated: 11 June 2026

This Refund & Cancellation Policy explains your rights and our practices regarding refunds for purchases made on the BlockMarket marketplace (the “Service”), operated by BlockMarket, Inc. It forms part of our Terms of Service.

1. Nature of Digital Goods

All products sold on BlockMarket — skins, blocks, items and mobs — are digital goods delivered electronically and made available for immediate download upon purchase. Because they are intangible and consumed instantly, they are generally non-returnable and non-refundable once the download has been made available, except as set out below or as required by law.

2. EU/UK Right of Withdrawal

If you are a consumer in the European Union or United Kingdom, you normally have a 14-day “cooling-off” period to withdraw from a purchase. For digital content delivered immediately, this right is treated as follows:

  • At checkout you are asked to acknowledge that the download begins immediately and to expressly waive your 14-day right of withdrawal once delivery starts.
  • By confirming the purchase and beginning the download, you agree that you lose the right of withdrawal for that item.
  • If you have not yet started or received the download, you may still exercise your withdrawal right within the 14-day period.

3. When You May Be Eligible for a Refund

Notwithstanding the above, we will provide a refund or replacement where a Digital Good is:

  • Faulty or corrupted — the file cannot be opened, installed or used as described, and we are unable to provide a working replacement.
  • Undeliverable — a technical failure on our side prevented you from accessing or downloading the item you paid for.
  • Materially not as described — the item differs significantly from its description or preview in a way that is our responsibility.
  • Duplicate or erroneous charge — you were charged more than once, or in error, for the same order.

Refunds are not available simply because you changed your mind, lacked the technical setup to use an item, or purchased the wrong product where the listing was accurate.

4. How to Request a Refund

To request a refund or report a problem, email support@blockmarket.com from the address associated with your account and include:

  • Your order number and the date of purchase.
  • The name of the affected Digital Good.
  • A description of the issue and, where relevant, screenshots or error messages.

5. Processing Time

We aim to review refund requests within 1–2 business days. Approved refunds are issued to your original payment method through our payment processor, Stripe. Depending on your bank or card issuer, it may take a further 5–10 business days for the funds to appear on your statement.

6. Chargebacks

If you believe a charge is incorrect, please contact us first so we can resolve it quickly. Initiating a chargeback or payment dispute without first contacting us — particularly for goods that were successfully delivered — may be treated as a breach of our Acceptable Use Policy and may result in suspension or termination of your account.

7. Contact

For any refund or cancellation question, contact us at support@blockmarket.com or by post to:

BlockMarket, Inc.
123 Market Street, Suite 400
Wilmington, DE 19801, USA